Payment & Refund Policy

Free costs €0 and includes up to 10 tracked assets and 50 investment transactions. Cash deposits and withdrawals are not counted. Elite is €4.99 per month with unlimited assets and transactions. No yearly subscription is offered.

The Free plan lets you evaluate the service without buying Elite. A paid subscription starts when checkout completes; no paid-plan free trial is promised. Other Nexxt Group apps require their own subscriptions.

Stripe processes subscription payments through its hosted checkout. The payment methods available to you are shown there; availability may depend on your location and device. NexxtInvest does not store your full payment-card number or security code.

Review the final price, applicable taxes, billing interval and payment terms before confirming. Prices are in euros. Your bank may charge currency-conversion or other fees separately. Your checkout confirmation and invoice identify the amount actually charged.

Elite renews monthly until canceled. By confirming a recurring subscription, you authorize Stripe to charge the selected payment method for the billing periods shown at checkout and in the customer portal.

The portal and invoice show your actual next billing date; calendar month lengths can affect that date. Keep your email and payment method current and review billing confirmations. Do not start a second subscription to resolve a billing problem; contact us instead.

Open Settings and use Manage billing or Downgrade to Free to open Stripe's customer portal and cancel renewal. Complete the portal confirmation and check the displayed cancellation date. You can also ask for help at info@nexxtrades.com.

Cancellation normally stops renewal at the end of the current paid period, with Elite access continuing until the end date shown in the portal. Any immediate cancellation or statutory withdrawal is handled according to its applicable terms. Deleting or abandoning an account is not the same as canceling a subscription.

After Elite expires, Free limits apply. Existing records stay visible even if you exceed those limits; new assets or transactions may be blocked until you are below the relevant limit or upgrade again. Cash deposits and withdrawals do not use these limits.

Ordinary cancellation does not create an automatic entitlement to a refund for unused days of a correctly supplied billing period. This does not restrict statutory withdrawal rights, remedies for a defective service, unauthorized-payment rights or other mandatory protections.

Contact info@nexxtrades.com if you believe a charge is duplicated, unauthorized or incorrect, or the service has not been supplied as agreed. Include the account email, charge date and invoice reference, never a full card number or password. We will investigate and provide any refund or other remedy required by law; additional requests are considered individually.

If you are an EU/EEA consumer purchasing a distance subscription, you generally have a 14-day right of withdrawal from conclusion of the contract, subject to the rules applicable to the service and your country. To exercise it, send an unambiguous statement to info@nexxtrades.com before the period ends, identifying your account and subscription.

You may write: ‘I withdraw from my NexxtInvest Elite subscription purchased on [date], for account [email].’ No specific form is required. Where a refund is due, it is normally returned through the original payment method within the applicable statutory time limit.

If you expressly requested that a service start during the withdrawal period, a proportionate charge may apply only where legally permitted and the required information and consent were provided. Merely logging in or agreeing to these terms does not automatically waive withdrawal rights. Any exception for digital content requires the specific prior consent and acknowledgment required by law.

A failed or overdue payment can prevent Elite access or lead to cancellation in accordance with the subscription status and applicable law. Update your payment method in the customer portal and contact us if the amount or status appears incorrect.

We do not promise a particular retry schedule or grace period. A billing dispute does not remove your right to challenge an incorrect charge with us or your payment provider.

Any change to an existing subscription price will be communicated in advance as required by applicable law, with the effective date and an opportunity to cancel before the change applies. A price change does not retrospectively alter a paid period.

For billing, cancellation, withdrawal or refund questions, contact info@nexxtrades.com. Your subscription and billing history are available through the customer portal opened from Settings.